Your Memories, Handled With Care.

The video you upload is used only to create your keepsake. Our team accesses it to transfer it onto the physical card, and it is stored securely while your order is being prepared. We do not share, sell, or publicly display your video.

We collect the name, email, and shipping address you provide at checkout to fulfill your order and contact you about it. We never require you to create an account.

Payment is processed through a trusted, secure payment processor. We do not store your full card details on our servers.

We retain your video and order information only as long as needed to fulfill your order and support any follow-up. We do not promise permanent video storage. You may request deletion of your video after your order is complete by contacting us.

Questions about your privacy or your video? Email us at care@eternalvidz.com.