Delivered With Care.

Every Eternal Vidz keepsake is personalized and made to order. Once you place your order and upload your video, our team transfers your video onto the physical card and prepares it inside your luxury keepsake box.

Standard processing takes 3–5 business days after your video is received. You'll receive an email confirmation when your keepsake ships.

Shipping times depend on your destination and the shipping method you choose at checkout. You can send the keepsake to yourself or directly to a recipient — just enter their address during checkout.

Because each keepsake is personalized, changes to your order or video are possible within 24 hours after ordering of placing your order. After that, your video is transferred to the card.

Due to the personalized nature of every keepsake, completed orders cannot be returned. If your keepsake arrives damaged or defective, please contact us within 14 days of delivery and we'll make it right.